Free returns within 7 days
No Questions Asked
We gladly accept returns as it is a fantastic opportunity for us to show you our honesty and transparency. We encourage you to return because your satisfaction and comfort is our utmost priority. We don’t want our customers to get even slightly dissatisfied, hence we advise you to go ahead and ask for refund/exchange.
Help us to know your needs better so that we can provide you with our best of products and services.
Returning with Kalkaa is as easy as ordering. You can place return request online in “Return Request ” section or you can email us at help@Kalkaa.in or call / WhatsApp us at 9352459113 and help us know your concern.
We will schedule a time with you and instruct our shipping partner to pick up the original Kalkaa Kurtis. Also note that we do not provide reverse pick-up service for order value less than Rs 2000. In such cases we request you to please self-ship the product to us. You can self-ship the product using any courier service of your choice. Please share the courier receipt at help@kalkaa.in with your order number.
Make sure the garment is unused and in good state. You are required to return the main product ONLY.
REFUND
Once we receive return shipment, 100% refund will be initiated within 24 hours.
1) If you have done online payment, your refund will be credited into your bank account within 5 to 7 days.
2) If you have done cash on delivery, you need to provide us your bank account no., bank name and IFSC code. We will refund your amount via NEFT or IMPS within 2 to 5 days.
3) Refund is possible only after parcel is dispatched, delivered and reverse pick is done.
EXCHANGE
Once return shipment is picked up from your premises, we will dispatch your exchange shipment from our warehouse.
In one order Refund/Exchange is possible for one time Only